Why Are Customers of This Health Insurer So Happy?

The following post originally appeared on the TIME Moneyland blog.

Kaiser Permanente’s stand-out performance in Consumer Reports’ national rankings of some 830 insurance plans raises an obvious question: What makes Kaiser so different? In a word: collaboration.

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Patients Prefer HMOs (And Other Healthcare Surprises)

The following post originally appeared on the TIME Moneyland blog.

Are health insurance plans with big brand names better than smaller insurers that most people have never heard of? “Not usually,” says Nancy Metcalf, senior program editor, at Consumer Reports. Unless, that is, the plan’s name is “Kaiser.”

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