Below, a post that caught my eye on Kevin M.D.
Kevin M.D. is a blog that I have long admired–extremely intelligent, timely and written from a physician’s point of view. (Full disclosure: from time to time, Kevin cross-posts pieces from HealthBeat)
What Dr. Jan Gurley (who writes for Reporting on Health, a USC Annenberg School of Journalism online community for journalists and thinkers), has as to say about our “new, laughably flawed, multi-million-dollar ‘client satisfaction’ industry,” strikes me as both provocative and a fair warning: Inevitably, health care reform will attract profiteers. As Gurley puts it: “We’re letting anyone and everyone game the system.” ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Why Popularity Based Payment for Doctors is Not the Answer
by Jan Gurley, MD
Perhaps you remember Sam, the chronic inebriate whose story I shared to discuss the pitfalls of basing doctor pay on patient satisfaction surveys.
Looking at his discharge papers, I wondered who helped Sam fill his survey out, and how much their “help” affected the results.
After all, millions upon millions of dollars are already now at stake for hospitals. And individual doctors’ Medicare payments are expected to be based on their satisfaction scores, as early as the year 2015.
Surely these surveys are validated and standardized, right? Surely there is policing to prevent “helping” people fill them out? You might be surprised by the answers to those questions.